- Customer Service Evaluation - identifying customer satisfaction levels, sense of urgency levels, policy compliance, selling skills and adherence to operational guidelines.
- Merchandise Integrity Evaluation - focusing on merchandising and point of purchase issues; including, but not limited to, the stocking, placement and pricing of specific merchandise and POP materials.
- Store Standards Evaluation - concentrates on facility appearance and/or product quality.
- Competitor Performance Evaluation - identifies performance levels; including, salesmanship, selling skills, employee personality, merchandise issues and store standards.
- Competitor Price Comparison - provides actual and current pricing and product representation.
- Associate Integrity Evaluation - employees evaluated covertly in order to measure/determine their honesty.
- Associate Morale Evaluation - indicates employee's attitude toward their job and/or the company they work for.
- Associate Incentive Program - on the spot recognition/rewarding when employees provide or achieve customer satisfaction or adhere to company promotions.
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